Terms and Conditions
Effective Date: December 1, 2024
Payment Policy
To book sessions through our online portal, we require a card on file. Invoice copies will be issued each time your card is charged. Payment plans created through quotes, once accepted, must be paid per the listed schedule. Reach Ideas reserves the right to discontinue services if payment is not completed promptly.
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Late Cancellation Policy
To manage last minute changes, we have implemented a 24-hour cancellation policy. For any session bookings cancelled with less than 24 hours of notice, a $50 late cancellation fee will be charged.
Refund Policy
Effective Date: December 1, 2024
Satisfaction Guarantee
Reach Ideas is committed to your satisfaction with our services. If you are not 100% satisfied, we will make it right.
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Refund Terms
Reach Ideas reserves the right, in its sole discretion, to decide when and in what amount refunds may be provided to its clients.
Refunds will be provided for duplicate payments and cancelled single bookings, minus any applicable late cancellation fees.
Sessions cancelled after being booked using a package deal may be rebooked at a later date.
If a client wishes to discontinue a previous purchased package deal, Reach Ideas will provide a pro-rated refund. Reach Ideas cannot refund more than 90% of the value of the package cost due to the significant up-front workload required to begin a package deal.
Refunds can be initiated by email request. Refunds will be processed within 3-5 business days. After a refund is issued, please expect 3-10 business days before receiving a refund to your original form of payment.